Implementation and Support

Rapid deployment is a reality with Grand Avenue. The combination of Grand Avenue software with a robust service offering delivers accelerated timeframes for implementation.

Focused out-of-the-box functionality

The Grand Avenue modules are developed for companies who need to comply with:

  • ISO 13485:2016
  • 21 CFR/Part 820-QSR
  • EU 2017/745-MDR
  • 21 CFR/Part 11

Functionality for compliance is built into our product.

Capabilities and services making this possible include:

Best-In-Class Support

The support team at Grand Avenue provides the information you need quickly.

Robust FAQ Catalog

Answers to commonly asked implementation and support questions are available on demand in the FAQ (Frequently Asked Questions) database.

Training Materials Library

A robust library of training materials is available on demand. Implementation and user knowledge is provided in video and PowerPoint formats.

Grand Avenue Learning Academy

Live training sessions are offered via web meeting at scheduled intervals. All Grand Avenue customers are welcome to attend each session.

Sandbox Learning Environments

All customers have access to learning or “sandbox” systems, providing safe environments to try new things, train new team members, and evaluate new system capabilities.

Validation Support

Each Grand Avenue system is accompanied by an Installation Qualification (IQ). This is updated with each new installed version of the software. A detailed packet of supporting documentation is provided with each software release, documenting the testing performed by Grand Avenue.

Implementation assistance service

Resources are available to perform a variety of implementation tasks leading to rapid deployment. This include any combination of these services:

  • System configuration.
  • Documentation (work instructions) and validation of the as-configured system.
  • End user training on the configured system.
  • Data migration.
  • System operation after deployment.

Grand Avenue is your solution for quality compliance