How Centerpiece Cut Audit Prep Time in Half with Grand Avenue Software
Overview
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Client |
Centerpiece, a PiSA company |
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Products |
Contract manufacturing and ETO sterilization services for the medical device supply chain |
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Challenge |
Manual management of quality processes, making audits time-consuming and error-prone |
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Solution |
Adoption of Grand Avenue Software to centralize compliance documentation and automate CAPA and supplier workflows |
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Results |
50% reduction in audit preparation time and 60% faster CAPA resolution through streamlined processes and better visibility |
Client: Centerpiece, a PiSA company
Products: Contract manufacturing and ETO sterilization services for the medical device supply chain
Challenge: Manual management of quality processes, making audits time-consuming and error-prone
Solution: Adoption of Grand Avenue Software to centralize compliance documentation and automate CAPA and supplier workflows
Results: 50% reduction in audit preparation time and 60% faster CAPA resolution through streamlined processes and better visibility
Client Intro: Operational Centerpiece of Medical Device Supply Chains
Centerpiece is a medical device contract manufacturing company dedicated to assembling, sterilizing, and distributing medical devices of the highest product quality. As a contract manufacturer, Centerpiece is subject to stringent regulatory demands and must maintain audit readiness at all times.
To meet these requirements while managing complex cross-functional operations, Centerpiece sought a modern electronic quality management system (eQMS) that could improve efficiency, collaboration, and visibility across departments.
The Problem: Disconnected Processes and Manual Burden
Prior to implementing Grand Avenue Software, Centerpiece relied on manual systems to manage critical quality functions—including document control, CAPA, and audit tracking. This approach created several challenges:
- Time-Consuming Workflows: Quality processes were slow and error-prone due to lack of automation.
- Fragmented Collaboration: Without a centralized system, cross-functional teams had trouble accessing the most up-to-date information.
- Audit Challenges: Preparing for audits required significant effort, with documentation scattered and difficult to compile.
These inefficiencies not only increased compliance risk but also slowed the pace of quality improvement and regulatory preparedness.
The Solution: Grand Avenue Software Implementation
Centerpiece implemented Grand Avenue Software to bring structure, automation, and accessibility to its quality operations. The team cited a smooth and supportive implementation process, with the platform’s intuitive interface making it easy to adapt and scale.
“The setup was straightforward. We received great support from the Grand Avenue team, and the user-friendly interface made it easy for our team to adapt quickly.”
— Mayra Rodriguez, Centerpiece
The Results: Faster CAPAs, Easier Audits
Centerpiece achieved measurable gains in quality and efficiency:
- 50% Faster Audit Preparation: Centralized documentation significantly reduced the time and effort needed to prepare for audits.
- 60% Faster CAPA Resolution: Automated workflows and better tracking cut CAPA resolution time by more than half.
- Improved Supplier Management: The SCAR (Supplier Corrective Action Request) process enabled the team to handle supplier-related issues more efficiently and systematically.
- Organized and Accessible Compliance: CAPA processes, audit trails, and key documents are now well-organized and easy to retrieve.
Conclusion: An eQMS That Supports Growth and Readiness
With Grand Avenue Software, Centerpiece transformed its manual quality processes into a streamlined, audit-ready system. From faster CAPA resolution to simplified supplier management, the platform gave Centerpiece the tools to stay ahead of compliance demands—without overburdening its team.
Now equipped with a scalable eQMS foundation, Centerpiece is ready to grow, innovate, and maintain the highest standards of regulatory performance.
Frequently Asked Questions: Centerpiece & Grand Avenue Software
Centerpiece, a contract manufacturer and ETO sterilization provider for the medical device supply chain, replaced manual quality management processes with Grand Avenue Software. By centralizing compliance documentation and automating CAPA and supplier workflows within Grand Avenue’s eQMS, Centerpiece reduced audit preparation time by 50% and resolved CAPAs 60% faster — transforming processes that had previously been time-consuming and error-prone.
Centerpiece’s 60% improvement in CAPA resolution time came from replacing manual, email-driven CAPA processes with Grand Avenue’s automated workflow system. Automated routing, task assignments, deadline tracking, and centralized documentation eliminated the delays caused by manual follow-up and disconnected records — allowing quality events to move through the correction and prevention cycle significantly faster.
Contract manufacturers like Centerpiece must be audit-ready at all times because their customers — and regulatory bodies — can initiate an inspection with little notice. Grand Avenue centralizes all compliance documentation, quality events, CAPA records, and supplier data in a single accessible system, so the information needed for an audit is always organized, current, and retrievable without a major preparation effort.
Centerpiece started with Document Control, CAPA, Audit Management, and Supplier Management, and has since expanded to include Training Assessment and Design Control — bringing their total to six active modules. The addition of Training Assessment and Design Control reflects the company’s growing compliance requirements as their operations have scaled.