Accessing Grand Avenue Software Training & Support Resources

At Grand Avenue Software (GAS), we know how important it is to have quick, reliable  access to training and support. Whether you are a brand-new user learning the basics of  our eQMS platform or an experienced customer exploring new features, having the right  resources available makes all the difference. That is why we have built a comprehensive  Knowledge Base that serves as your central hub for training materials, recorded sessions,  FAQ’s, and ways to connect directly with our support team. 

In addition to the Knowledge Base, every customer also has access to Online Help and  Release Notes directly within your own GAS sites. These resources make it easy to find  guidance, feature explanations, and new release details without leaving your workspace.  

From on-demand resources to interactive live training, you can choose the learning style  that works best for you while always having expert help close at hand. 

Tips for Getting the Most Out of Support

1. Bookmark the main Knowledge Base overview page for quick access 
2.  Start with the Training Videos and Resources for a guided, visual learning experience 
3. Use the FAQ Page for quick fixes and everyday troubleshooting 
4.  Review release notes after each GAS update to learn about new features 
5.  Want to ask live questions or follow a structured walkthrough? Check the Training  Calendar and register for upcoming sessions 
6.  When in doubt, email support@grandavenue.com for personalized guidance.

1. Knowledge Base Landing Page

Start at the GAS Knowledge Base overview. This is the jumping-off point for all training  materials, support tools, FAQs, and release documentation. The content is kept up to date,  so you always have our most current resources at your fingertips.

2. Recorded Training Videos & Resources

The Training Videos and Resources page houses recorded training sessions for each of our  modules along with presentation slides and supplemental documents. New content is posted whenever we release updates to help you stay current with the latest features. If you are operating at a GAS version prior to 16.0, then you will also find archived materials for  reference, or talk to our team to help you upgrade to the latest version.

3. FAQs & How-To Articles

For common questions and quick reference, head to the FAQ Page. Here you’ll find step by-step guides and answers to the most frequent inquiries we receive from our customers,  saving you time on routine tasks without having to wait for a response from support.

4. Online Help and Release Notes in Your GAS Sites

In addition to the Knowledge Base page, every customer has access to Online Help and  Release Notes within their own GAS sites. The Help feature provides page-specific  guidance, definitions, and instructions right where you are working. The Release Notes inside your sites give you a quick way to see the latest updates and feature changes without  navigating away from your work. These built-in resources are available anytime you are  logged in, making them a convenient place to find quick answers.

5. Live and Upcoming Training

For those who prefer interactive learning, check out our Upcoming Training for live sessions led by our training team. These classes run according to a rotating  schedule and are a great way to ask any questions you have in real time. If you have a team  that wants to join training together, we will even work with you to ensure dates/times align  with your availability for the topics you are interested in learning.

6. Still have questions? Contact Support

If you can’t find what you’re looking for after exploring the Knowledge Base or need help  specific to your organization, reach out directly to our Customer Support Team at support@grandavenue.com. We are always here to help resolve issues, walk you through  processes, or point you toward the right resources.