Complaint Handling Software

Organized Customer Feedback & Complaint Management

Streamline feedback, analyses, and responses to customer feedback with specialized complaint management software for medical device manufacturers.

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A Connected & Streamlined Response
to Customer Complaints

Grand Avenue Software’s Complaint Handling module captures, tracks, and manages service issues and complaints efficiently. Prioritize, investigate, report, code, and trend complaints while staying compliant with medical industry standards. Seamlessly integrate with other Grand Avenue modules for a fully connected quality management experience.

review and Analyze the Latest Trends from Customer Feedback

Using Grand Avenue Software’s Search and Chart features, businesses can visualize trends, prioritize key issues, and identify patterns in customer complaints for their Data Analysis leading up to Management Review. Easily export reports to Excel or integrate them into tools like Power BI for enhanced analysis that you can tailor in whatever metric you’re looking for.

Make Informed Business Decisions Based on Tangible Data

Grand Avenue’s Complaint Handling module simplifies complex decisions by summarizing complaint handling decisions in a Decision Summary Table. This tool provides clear insights into what decisions were made and why, helping businesses stay compliant and data-driven. For seamless accountability, explore other modules such as NCMR and Audit management to ensure issues are followed through to resolution.

Ready to streamline your complaint management process?


Ensure timely responses, track issues, and make data-driven decisions with Grand Avenue Software’s Complaint Handling solution.


Request a Demo today to see how our software can improve your complaint handling process.

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Frequently Asked Questions

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Can Grand Avenue’s Complaint Handling module integrate with CAPA to manage related issues?

Grand Avenue’s Complaint Handling module integrates with the CAPA module, allowing seamless tracking and resolution of complaints. When an issue is identified, it can trigger a CAPA workflow to ensure corrective actions are taken, documented, and resolved efficiently to maintain compliance.

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How does Grand Avenue’s Complaint Handling module streamline the tracking and management of product issues?

Grand Avenue’s Complaint Handling module centralizes the tracking of product issues, integrates seamlessly with the CAPA module, and provides a comprehensive audit trail. It allows for efficient issue documentation, root cause investigation, and ensures that complaints are resolved promptly to meet compliance standards.

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What features does Grand Avenue offer for visualizing and analyzing complaint trends?

Grand Avenue offers visual dashboards, customizable reports, and data analytics tools to help identify trends and patterns in complaints. These features enable companies to quickly spot recurring issues, assess risk, and take action to improve product quality and customer satisfaction. Furthermore, exporting metadata from GAS to csv files for customized pareto charts is available on all modules.

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What reporting and workflow automation features are included in Grand Avenue’s Complaint Handling module?

Grand Avenue’s Complaint Handling module offers automated workflows for complaint submission, review, and resolution. It includes real-time tracking of complaint status and generates customizable reports for compliance audits and internal reviews, ensuring streamlined complaint management.

Complaint Handling from Grand Avenue

Out-of-the-box Functionality

  • Web-based submission of Issues.
  • Automated links between Issues, CAPAs and Complaints.
  • Review of Issues to determine proper disposition: CAPA, complaint, log as an Issue.
  • Flexible investigation workflow with activity log of research, evidence and data.
  • Tracking of reporting tasks and timelines.
  • Site defined coding fields for Issues and Complaints.
  • Charts, reports and trends created based upon system data fields and customer coding fields.
  • Workflow-driven due dates and reminders based upon the overall schedule.
  • Flexible search of Complaints and Issues.
  • Integrated storage of Issues, Complaints, documents, evidence, results, findings, and reports.
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