Complaint Handling Software
Organize Customer Feedback & Complaint Management
Streamline feedback, analyses, and responses to customer feedback with specialized complaint management software for medical device manufacturers.
Get full visibility and control over every issue, from intake to resolution.
Uncover Trends and Drive Smarter Decisions from Complaint Data
Use Grand Avenue’s built-in Search and Chart tools to visualize issue trends, identify recurring complaints, and highlight key insights ahead of management review. Easily export reports to Excel or integrate with tools like Power BI for deeper, customized analysis — so you can act on feedback, not just file it.
Streamline Complaint Reviews with Decision Traceability
Grand Avenue’s Decision Summary Table helps teams track what decisions were made, why they were made, and who approved them — all in one place. This transparency ensures accountability, supports compliance, and helps you manage investigations with data-driven confidence. Seamlessly connect with NCMR and Audit modules to follow every issue through to resolution.
Ready to improve your complaint management process?
Gain complete visibility, ensure faster response times, and simplify investigations with Grand Avenue’s Complaint Handling module. Track issues from intake to resolution, link complaints to CAPAs, and manage timelines with site-specific coding and automated workflows — all in a centralized, audit-ready system.
Request a Demo today and see how Grand Avenue helps you reduce risk, boost efficiency, and stay inspection-ready.
Frequently Asked Questions
Grand Avenue’s Complaint Handling module integrates with the CAPA module, allowing seamless tracking and resolution of complaints. When an issue is identified, it can trigger a CAPA workflow to ensure corrective actions are taken, documented, and resolved efficiently to maintain compliance.
Grand Avenue’s Complaint Handling module centralizes the tracking of product issues, integrates seamlessly with the CAPA module, and provides a comprehensive audit trail. It allows for efficient issue documentation, root cause investigation, and ensures that complaints are resolved promptly to meet compliance standards.
Grand Avenue offers visual dashboards, customizable reports, and data analytics tools to help identify trends and patterns in complaints. These features enable companies to quickly spot recurring issues, assess risk, and take action to improve product quality and customer satisfaction. Furthermore, exporting metadata from GAS to csv files for customized pareto charts is available on all modules.
Grand Avenue’s Complaint Handling module offers automated workflows for complaint submission, review, and resolution. It includes real-time tracking of complaint status and generates customizable reports for compliance audits and internal reviews, ensuring streamlined complaint management.