Complaint Handling Software
Organized Customer Feedback & Complaint Management
Streamline feedback, analyses, and responses to customer feedback with specialized complaint management software for medical device manufacturers.
A Connected & Streamlined Response
to Customer Complaints
Grand Avenue Software’s Complaint Handling module captures, tracks, and manages service issues and complaints efficiently. Prioritize, investigate, report, code, and trend complaints while staying compliant with medical industry standards. Seamlessly integrate with other Grand Avenue modules for a fully connected quality management experience.
review and Analyze the Latest Trends from Customer Feedback
Using Grand Avenue Software’s Search and Chart features, businesses can visualize trends, prioritize key issues, and identify patterns in customer complaints for their Data Analysis leading up to Management Review. Easily export reports to Excel or integrate them into tools like Power BI for enhanced analysis that you can tailor in whatever metric you’re looking for.
Make Informed Business Decisions Based on Tangible Data
Grand Avenue’s Complaint Handling module simplifies complex decisions by summarizing complaint handling decisions in a Decision Summary Table. This tool provides clear insights into what decisions were made and why, helping businesses stay compliant and data-driven. For seamless accountability, explore other modules such as NCMR and Audit management to ensure issues are followed through to resolution.
Ready to streamline your complaint management process?
Ensure timely responses, track issues, and make data-driven decisions with Grand Avenue Software’s Complaint Handling solution.
Request a Demo today to see how our software can improve your complaint handling process.
Frequently Asked Questions
Grand Avenue’s Complaint Handling module integrates with the CAPA module, allowing seamless tracking and resolution of complaints. When an issue is identified, it can trigger a CAPA workflow to ensure corrective actions are taken, documented, and resolved efficiently to maintain compliance.
Grand Avenue’s Complaint Handling module centralizes the tracking of product issues, integrates seamlessly with the CAPA module, and provides a comprehensive audit trail. It allows for efficient issue documentation, root cause investigation, and ensures that complaints are resolved promptly to meet compliance standards.
Grand Avenue offers visual dashboards, customizable reports, and data analytics tools to help identify trends and patterns in complaints. These features enable companies to quickly spot recurring issues, assess risk, and take action to improve product quality and customer satisfaction. Furthermore, exporting metadata from GAS to csv files for customized pareto charts is available on all modules.
Grand Avenue’s Complaint Handling module offers automated workflows for complaint submission, review, and resolution. It includes real-time tracking of complaint status and generates customizable reports for compliance audits and internal reviews, ensuring streamlined complaint management.
Complaint Handling from Grand Avenue
Out-of-the-box Functionality